Contact Us

You can contact Vexqeli for questions about bed throws, sofa throws, decorative cushions, rugs, mats, curtains, table textiles, sofa protectors, storage baskets, payments, shipping, tracking, returns, refunds, or other store-related matters.

Email support is often the best option when you need to send product names, room measurements, order numbers, photographs, or screenshots. Phone support is also available during our customer-service hours.

If you need help choosing a product before placing an order, please contact us with the exact item name and the details you want to confirm. Common pre-purchase questions include size, material, color tone, room placement, care instructions, and whether a product is suitable for a particular bed, sofa, window, table, or floor area.

For rugs, curtains, and bed or sofa textiles, we strongly recommend checking the intended room measurements before ordering so that you can compare them with the dimensions provided on the product page.

Our support team can help clarify information related to bedding soft furnishings, cushion and pillow accessories, rugs and floor mats, curtains and window textiles, and home textile accessories such as table runners, placemats, sofa armrest protectors, and storage baskets.

While we cannot provide interior-design guarantees or installation services, we can help explain the information shown on our product pages so customers can make more informed purchase decisions.

If you already placed an order and need help with payment confirmation, processing status, shipment progress, delivery questions, or other order-related matters, please contact us and include your order number and the email address used at checkout.

If tracking information has already been issued, including the tracking number in your message can help us assist you more efficiently.

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible after delivery. Include your order number, a brief explanation of the issue, and clear photographs if relevant.

Helpful photos may include the product received, the outer package, the shipping label, the affected area, and any part that shows the issue clearly.

If you would like to request a return or ask about refund eligibility, please contact us before sending any item back. Returns should not be mailed automatically to the registered business address unless customer support specifically instructs you to do so.

Once a return request is reviewed, we will provide the applicable instructions, requirements, and next steps where appropriate.

If you have a question about how your personal information is handled or you would like to submit a privacy-related request, please contact us using the email address listed on this page. Depending on the nature of the request, we may need information that reasonably verifies your identity or connection to the relevant order or account.